Terminal 5:BA thought my cabin bag was too big. While it was tested (it was ok), the 35-minute deadline went. I was refused entry to the flight (which then sat around for a 40 min delay), had to join my wife (who went on the flight) the next day.
Great weekend break! BA/T5 are a sick joke!

Henry, London,

Why oh why would anybody fly with BA?

steve, singapore,

I witnessed this. A father with four children "lost" one child when the automatic doors on the airport train closed and would not bounce back to admit the last child. We motioned through the window that we would bring her to the luggage area. Good Lord, what a terrible airport!

Miss May, Chattanooga, Tennessee, USA

Another glass greenhouse, without even a hint of greenery. A line of indoor palms would have worked wonders for T5.

James, London,

I can never understand householders around heathrow complaining about disruptions to their lives from the airport.
Heathrow has been an international airport for over 60 years.
It is fair to assume that the vast majority of home owners have moved to the area fully aware of the fact that there was an airport next door, in fact they were probably induced by reduced house prices .. every time the airport tries to invest in new infrastructure to maitain it's position as Europe's premier hub residents stick a baton in the wheel and hold things up for 20 years ... if they dont like it they should move !

andy , Lardieres, france

I note from this article that Terminal 5 has numerous "fast bag drop points". This expression seems to come into the "eats shoots and leaves" category for confusion about which part of speech each of the four words is intended to be. It could well explain why the users of Terminal 5, British Airways, hold the world record for losing both slow bags and fast bags.

Alan, Amersham,

If it only takes 10 minutes to go from curb to gate, why does one need to present at security 35 minutes before one's flight departs?

JT, Austin, TX, USA

Mr Tim, I agree I think Britain should look to the US for ideas on airport security..... you guys have a great track record in that area

Drew, London,

If it was left to me I wouldn'y fly at all, but the wife likes it.....Do these airline companies want passengers, or not ?

Ian Payne, WALSALL,

The openning of terminal five is a disturbance for local residents, an insult to the environment, and betrays insincerity around the government's green agenda . The only winners are those profiting from the avaition industry. This is a national disgrace.

Rachel, London, UK