2 for 1 tickets to Casablanca, this coming Monday

Ryanair has not refunded my fare for a flight where the flight time was changed by more than nine hours. I clicked for a refund and received a confirmatory e-mail, but no payment has been received. Can you help with an address? - Tom Stone, via e-mail
The Times travel expert Julia Brookes writes:
Ryanair is a UK-registered company and you can find its address on the Companies House website (www.companieshouse.gov.uk). Its registered office is Ryanair UK Ltd, Satellite 3, London Stansted Airport, Stansted, Essex, CM24 1RW.
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Ryanair don't care about limiting amount of baggage you check in! I cannot check my 3 children in on-line and check in at the airport myself with the one bag (under 15kg) which we usually fly with. New rule means we all have to check in at airport so we needlessly incur £6 charge for each child
Sarah Calder, Stansted, Essex