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From
March 16, 2008
No room at the Travelodge
Brent Marshall turned up at 4am after a flight delay, but Travelodge had scrapped his booking
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I am always amazed at people who book budget hotels or airlines and then whine about poor service - not everything is you get what you pay for but it's a pretty good guide - just think of all the expensive things we all have to pay for and get lousy service
Robert, Brighton,
We booked 2 rooms at Travelodge, and knowing we would be after midnight, checked with the Travelodge we were staying at this would be OK. We were assured that there was no problem checking - in late. As it happened we did not arrive until 04:10 as the vehicle we were in broke down and we had to wait to be rescued. The staff were very sympathetic but there was noting they could do other than charge another fee, an extra £94. They gave us the email address to claim a refund and have chased it up for us since, but with no response from head office. I first emailed with regard to this on 16th Feb but the only reponse I have had is 3 emails in return thanking me for my email. The invoices and confirmations received only note that checkin has to be after 3pm. No mention of any other times. Really poor service not responding and not allowing for unavoidable difficulties. BEWARE!!
Anne Tufnell, Winchester,