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From
July 16, 2007
Europcar charges £237 for a £7 job
Matthew Flint got his Europcar rental fixed himself when he had a minor prang. It saved him £230
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You are renting a vehicle not a DVD, of course there is going to be a deposit, and if everyone actually read the terms and conditions there would be alot less problems also, the reservations clerk is probably in a call centre in Kathmandu. just like everyone, wants everything for nothing. moan moan
Slim, Doncaster, England
I booked and paid for a car ,from europcar in Malta for a car to be collected from Brussels airport. On collecting the car from the airport i was asked for my credit card, of which they took a photocopy,. and was offered extra insurance which i refused, as the car was fully insured. Cut a long story short, when i received my credit card statement , i found that they took 66 euros. When i complained to europcar in Malta , where i did the original booking, i was told over a period of a few weeks that they are getting no reply from europcar in Brussels to the emails they where sending regard the extra 66 euros they charged me. When they finally answered, i was told that i had asked for extra insurance, which i disagree. MY credit card company refunded me the money taken without my consent.
Mario Aquilina, St pauls bay, Malta
.. customer’s safety is worth “the extra penny†? Do you mean extra hundreds of pounds?
Rob, Brum, UK
I wouldnt trust Europcar for one moment. I booked a car for a relative conditional upon satnav being available, at extra cost. they insisted on my credit card details for the reservation on the proviso that I would not be charged. the relative paid on their credit card, and I was also charged, and the satnav wasnt fitted, none available according to the desk clerk. The telephone booking clerk had not recorded this as a condition of hire. Service and fairness are alien concepts to Europcar
Georgina Lunn, London, UK
I wouldnt trust Europcar for one moment. I booked a car for a relative conditional upon satnav being available, at extra cost. they insisted on my credit card details for the reservation on the proviso that I would not be charged. the relative paid on their credit card, and I was also charged, and the satnav wasnt fitted, none available according to the desk clerk. The telephone booking clerk had not recorded this as a condition of hire. Service and fairness are alien concepts to Europcar
Georgina Lunn, London, UK