I also read Marks comments and he does have a point but it is very short sighted. As Simon said, one PC connected to the internet would go a long way in providing a better service when it comes to tracing luggage owners. I joined baggagepin after getting advice from a friend who works for one of the UK's largest luggage handling companies who are based at most of the UK's airports and just about every other airport around the world. Now if they say such a system works, that’s good enough for me.

John Wright, London, Middlesex

I take Mark's point in that internet access is required, however would it not make sense for the airport to provide a simple PC with internet access to BaggagePin.com. This would go some way to demonstrate that the airlines and airports are listening to passengers concerns and adopting a system that could potentially remove the issue of lost bags. On that note it is never the bags that get lost, there are mountains of them, it is the owner that gets lost.

This is not just about airlines and airports.... it is about every form of public transport and the passengers luggage. Shouldn't every company providing travel adopt this type of service? after all it does not cost them anything and saves them time and money! Then again it is not their luggage it is ours, yours and mine.

I looked at BaggagePin.com after reading this article and user comments and liked it, I am now a member and trying to do my bit to protect my luggage.

Simon, Southampton, Hampshire

Baggage Pin wouldn't work from what I can see. Where I work in the bag room at Heathrow we don't have Internet access.

The airports always been the same. All the flights arrive at the same time and bags move slower than people.

Mark Lacey, Ashford,

Baggage can be mislaid or lost, but a simple system needs to be in place first before any real technology can evolve. The internet and a good strong secure data base can lead the way forward to allow the technology to evolve.
I suggest you look at the web site baggagepin.com. This is a simple solution to a complex problem, I have looked at other systems and this is simple and easy to implement, works any where in the world so it should work.
The business idea was developed to provide a means for Airlines and their baggage handling agents too quickly and cost effectively be able to identify the legal owner of an item of lost baggage anywhere on the planet and to enable the owner to be contacted and their possessions to be returned as quickly as possible.

David Pearce, Great Dunmow, Essex