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High street banks have been accused of fleecing loyal customers by pushing up the cost of using cards abroad just as millions of families prepare to go on their holidays.
As much as £6 in every £100 spent on credit cards overseas, and £5 on debit cards, goes to banks in charges. Industry analysts claim the cost of these hidden “foreign loading fees” was £726m in 2006.
Last week Lloyds TSB hiked the loading fee it charges on overseas debit-card transactions from 2.75 per cent to 2.99 per cent. Once a second fee of £2 is added, it will cost you £4.99 to take £100 out of a cash machine abroad.
Halifax is increasing the charge on its credit card from 2.75 per cent to 2.95 per cent. For every £100 spent in a shop or restaurant the bank will take £2.95 from next month.
Other card providers such as NatWest and Morgan Stanley have also pushed up charges. Holidaymakers are being warned that more will follow as the banks, under attack for penalty charges at home, manipulate overseas fees to boost profits.
Mike Naylor at Uswitch, a comparison site, said: “This is a cynical move to fleece loyal customers. Introducing new fees or increasing charges is just plain greedy and an easy way to boost profits.”
It’s not just banks that are trying to squeeze more money out of holidaymakers. Mobile-phone firms, shopkeepers and carhire companies also see them as easy pickings. We highlight some of the scams you should beware of this summer.
Shops’ secret conversion scam
Retailers, restaurants and hotels have found a way to exploit holidaymakers using a practice known as dynamic currency conversion.
Guidelines state that a UK cardholder should have the option of paying a bill in either the local currency or in sterling. Prior to the transaction, a shop or restaurant should verbally inform the cardholder of the payment choice – but many do not.
They often convert your bill automatically into sterling, at their own uncompetitive conversion rate plus commission of up to 4%.
Say a family paid €100 for a meal in Spain and the restaurant converted that into sterling. They could be charged £75, according to Nationwide. If, however, the family paid in the local currency with a Nationwide card and it did the conversion, the meal would cost them only £67.25. Always ask to be charged in the local currency.
The plane ticket lottery
Air travellers can pay hundreds of pounds more than other passengers on the same flight, for seats booked at the same time, depending on whether they bought their ticket through the airline or a partner.
In one example, a United Airlines customer on a return trip from Manchester to Chicago could have saved nearly £600 by buying a ticket through British carrier BMI, a United Airlines partner.
The difference arises due to a practice called codesharing, where an airline sells tickets on a flight operated by another. Most airlines are part of a wider network and can offer their partners seats on their flights, which they can then sell at their own prices.
The best way to ensure you are not paying over the odds is to use a website such as skyscanner.com, flightchecker.co.uk or kayak.co.uk. These send your trip details to scores of airlines and flight-broker websites for a range of quotes, listing the cheapest first.
The car hire con
Most rental contracts include “free” insurance, but the damage or theft excess can run into thousands. Most people realise this only when they collect the car, and have already been persuaded to buy costly top-up cover.
However, there are ways to reduce the cost. Insurance4carhire.com will arrange insurance against excess fees. A year’s European cover costs £51.45 and protects you against all excess charges and damage to tyres, windows and undercarriage, which are excluded by most insurers. This would cost £119.98 through Hertz if you went away for a week to Nice – a saving of over £300, assuming you take three holidays a year.
Another option is to book your car through a broker, such as Holiday Autos or Car Rentals. Both offer damage-excess waiver insurance on their bookings for £2.50 a day.
Don’t leave your car hire until you get to the airport, where it is usually more expensive. The easiest way to get the best deal is to book in advance using price-comparison sites such as Travelsupermarket.com.
The high cost of calling home
The European Commission’s clampdown on rip-off overseas call charges, which will slash costs by up to 70% to just 33p a minute, will not come in until after the holidays, but there are other ways to save money.
Firms such as Truphone and US giant Bel-kin offer mobiles that send and receive calls over the internet using a wireless connection (wi-fi), bypassing traditional mobile networks.
With Truphone, which works on most Nokia handsets, calls to other users are free. Landline calls also cost nothing until the end of the year, while calls to other mobiles cost 15p a minute. This compares with up to 70p to phone the UK from Spain using Orange.
Alternatively, you could take your laptop abroad with you and make calls over Skype.
If you would rather stick with your traditional mobile, it is cheaper to use local Sim cards from firms such as Go-Sim and Story Telecom. Put the new Sim card into your phone and you will get a temporary number. Story Telecom costs £25 including £25 of free calls, after which they cost 21p a minute.
Search on moneysupermarket.com for the best overseas Sims.
The credit card trick
Credit cards are the sensible choice for big purchases overseas, as they offer protection. If a purchase of £100 or more was damaged or faulty when you bought it, you could recover the cost from your card provider.
However, it doesn’t make sense to use credit cards to withdraw money from an ATM because there is no interest-free period. So while you normally get an interest-free period of about 56 days on credit-card purchases, overseas cash withdrawals start accruing interest immediately. Fees are also hefty. Most companies add a foreign-usage loading, typically 2.75% as well as an ATM fee, usually 2.5%, so £100 cash could cost as much as £6.
Also watch out when you use your card in America. Fraudsters, thwarted by chip and pin in Britain, are targeting countries such as the US that don’t have the new technology.
Best ways to get your travel cash
MILLIONS of Britons who are heading abroad will be stung by hidden charges on their holiday spending – but you don’t have to be fleeced. We explain where to find the best deal on your travel money.
Should I change my cash before I leave home?
Unless you have a debit card from Nationwide, which doesn’t levy an extra charge for using cards abroad, the cheapest way is usually to order your cash in the UK – if you buy online.
Competition is fierce and numerous providers, including the Post Office, Thomas Cook and many high-street banks, offer commission-free currency. But many take a greater margin on the exchange rate to recoup the costs, so it is still important to search out the best deal.
Travelex consistently comes up with the best rates online, and offers a price promise so if you find a better rate elsewhere it will refund the difference. Last week you would have got €1.44 to the pound commission-free. This would have cost someone buying €1,000 a total of £693.43.
If you use this service, the money is ordered over the internet and then collected at a Travelex bureau. It has desks at all the big British airports, seaports and train stations.
Some foreign-exchange providers will deliver currency to your home, though you may be charged a fee. Marks & Spencer, for example, charges £5 if the value of the order is less than £500. HSBC levies £3.95 for orders below £250.
Most online travel services require at least 24 hours’ notice for delivery.
M&S is a good choice if you leave it too late or don’t have online access. Unlike most providers, it guarantees its branch exchange rate is the same as its online rate. It does not levy commission and charged £698.81 for €1,000 on Friday.
I don’t want to carry notes round. What is the cheapest card?
Most banks and building societies levy a conversion charge – sometimes called a currency fee or loading charge – on all debit-card transactions overseas, typically 2.75%. Many companies impose an additional charge on foreign cash-machine withdrawals of 1.5%. There may also be a transaction fee of up to £1.50 on purchases.
Only Nationwide does not impose these fees, making it the cheapest debit-card option. The cost of withdrawing €1,000 using a Nationwide debit card last Tuesday would have been £672.50 – nearly £21 cheaper than Travelex’s market-leading online rate.
Nationwide and the Post Office are the best for credit-card purchases, but don’t use your credit card to withdraw cash, because even these cards charge and there is no interest-free period.
What about prepaid cards?
These are aimed at holidaymakers reluctant to use their bank card to withdraw cash or make payments abroad. Many firms, from Lastminute.com to the Post Office, offer these cards, but the charges are often high.
The cheapest is the Caxton FX Euro Card. Users pay €2 or £1.35 to make ATM cash withdrawals. But if you apply online there are no other fees. Even purchases in shops incur no charge. The cost of a €1,000 purchase would be £683.99.
Search for a holiday
e.g. Villa in Tuscany
One thing avbout the Nationwide card - they permit you only 8 foreign currency transactions per day. It's easy to go over that if you are shopping and having meals out.
BillS, Amersham,
Dear All,
On credit cards and debit cards, I was charged a total of £10.68 for the withdrawal of Euro300 by Barclays in Austria recently.
Charges seem to increase almost weekly now for transactions aboard.
Jones , Kirkby Stephen ,
Some good tips but the biggest rip off in Spain is against those setting up small businesses such as bars and cafés.
People are still handing over deposits to the first person who is willing to sell them a bar wihtout taking legal advice. Be aware of deposit fraud please.
See www.spainbusinessguide.com for some sound honest advice before jumping in and buying a business in Spain.
Dave, Benidorm, Spain
I have booked 5 flights using my Caxton card in 4 cases it was from Dublin to Durham Teeside return and one from Dublin to Benidorm. In all cases Ryanair sent me flight details and a cost breakdown in Euros and then proceeded to request payment from Caxton in Stirling causing them to perform the conversion back to Euros so I ended up paying more. Ryanair say it is the banks fault and Caxton say it is Ryanairs and I suspect they are correct. Is there any action I can take to get me monies back ?
Norman Ghanem, Darlington, Durham
Travellers Cheques in US Dollars are still a great option for US travel. You have full protection against theft/loss, you can shop around for the best rate and use them absolutely anywhere for any purchases and get any change in currency. I was loathed to use any of my debit/credit cards while there because of all the charges. I bought $1000 @ 1.963 locally.
Linda - Wirral, Birkenhead,
I too have been charged by alliance /leicester for using my debit card to purchasing euros from Travelex. my account was fully funded.
mr p sheppard, bristol, bristol
I often use www.momondo.com as a cross checker on kayak.com and skyscanner, and often find it cheaper.
Jane, Yorkshire,
If you are able to put your credit card into 'credit' before you go, then withdrawing the cash abroad becomes an option. This is especially true with a Nationwide credit card
Richard, Derby,
Travelex is indeed a great way to order currency and collect at the airport but beware that your bank does not levy a fee for buying it online even if you use a debit card, for what is a straight sterling transaction. Alliance & Leicester charged 1.5% and cannot so far justify the charge.
H Brewer, Pembrokeshire, UK
In this article the points about the Nationwide card not charging you for foreign withdrawals, finding flights using the sites mentioned and paying for goods in local currency are all things i shall act upon in future.
Thanks!
Christopher Sobczynski, London,
Purchasing your cash via travelex online with a Credit Card will incur a "cash advance charge" a wopping £14 with Tesco - and of course no interest free time. Making online purchase of cash (picked up at airport) may not be the best option.
Rachel, Bangor,
amused by james of cambridge's wrath. when i hired an avis car at heathrow, I was billed in Swiss francs,i.e Avis bills in currency of renter's country
peter haller, berne, switzerland
The biggest rip off of all the countries I Have visited was Costa Rica.. A Bank of Nova Branch (a Candian Bank in San Jose the Capital of Costa Rica}offered to exchange my large bill Canadian Dollars at 70 % of the true exchange rate, Us dollar exchange difference was about 3- 4% so don't take anycurrency but US dollars to Costa Rica.
Dave Ritchie, Vancouver , Canada
I wish you would mention the sixth and biggest ripoff, which applies all the year round. It is the exchange rates charged at airport currency exchange shops.
Prior to flying to Hungary recently, I made the mistake of changing £1,000 at ICE, Luton Airport and found that their rate was 25% worse than high street banks in Budapest or in London. Never again.
Clearly ICE have discovered that people are oblivious the rates charged. Moreover there is little competition between the differing rates at any airport.
It is also true that most food items are 20%-25% more expensive than their comparable outlets in Central London. Why ? Is the rent at Luton really that much more than in Oxford Street or Brent Cross ?
Worth a mention next Sunday ?
Peter Detre, London,
IN NICOSIA, South side of green line a few years ago I changed £20 INTO EURO, after exchange rate and Charges I was left with £14 .54 equivilent, that was at a bank., After buying 3 burgers and 3 cold drinks I was lest with 1.5 euro.
I was glad to get back to Kirinia in the North
MICHAEL KEITH ROY QUICK, PAIGNTON, U.K.
Another semi-rip off occurs when people change cash for cash at the destination; hidden commissions and bad rates cause huge differences between exchange offices. Here (http://tinyurl.com/2uvpom) is an article comparing rates in Prague on one day - you can get some 25% more cash if you avoid mainstreet offices (including Travelex, with very bad rates).
J. van Marle, Eindhoven, Netherlands
In my experience it is usually better to purchase currency in the country you are visiting rather than in the UK.
Currency exchange bureaux in Cyprus/ Spain/Canaries, have always provided a better rate of exchange.
Alan Culley, BILLINGE WIGAN, uk
it is all very well David Budworth listing the best foreign exchange deals, but PLEASE David, will you mention that people will be CHARGED by their credit card holder for an internet transaction as if they are withdrawing cash. Exchanging cash for cash is, in my view, still the best way of exchanging money at a Post Office or some Travel Agents..
LIZ CHAPMAN, HAYWARDS HEATH, UK
I always use Travelex to buy foreign currency and I have never been charged a cash advance fee by my bank (NatWest) for paying by debit card.
LEO , London ,
I recently hired a card in Switzerland with Avis. When handed the contract it was priced in GBP and not CHF. When reading the small print, this meant I was going to be charged at the prevailing exchange rate + 4%. To add insult to injury, I was then asked to sign a document saying that I been offered the choice of currency to pay in. When I questioned this, I was told that it was not possible to change. I refused, saying that I wanted to be billed in CHF (as I have a Nationwide credit card). I sign the car hire form, crossing out the paragragh saying I had chosen GBP, saying that I would be complaining to Avis later. Ten minutes into my car hire I received a call saying that it was possible to be charged in CHF !. A few minutes of arguement, saved me £14.83. What a con.
James, Cambridge, Cambs
Your article comments that Travelex comes up with the best rate on-lin. However the internet transaction attracts a cash advance fee when using a debit card (at least it does with my Abbey account) of 1.5% which makes the overall rate not as competitive as it first seems. So beware when comparing on-line exchange providers.
I recently got an exchange rate of 1.44 euro to the £ in Central London by haggling at an exchange booth
Alan Wan, London, UK
Whilst TRAVELEX may be the best buy mu experienec is sanguine. Having ordered currency on line and paid for it eith my debit card i then found that LLOYDS TSB added a cash surcharge which removed the benefits of ordering with Travelex. Despite numerous letters / emails i have yet to recive an acknowledgement, let alone a full reply as to why i was charged for withdrawing my money from my account in my own home country! needless to say, i dont use Travelex although their service was excellent. perhaps thats why Llydstsb added the fee!
Stuart Geddes, Monmouth,
Another scam which I have fallen foul of is with the transfer of large amounts of money abroad. Lloyds charges £20 to transfer up to £9,999 abroad, and £30 for £10,000 and upwards. This means that, if like me you don't realise, and you transfer a sensible rounded amount of £10,000, it costs £10 for the extra £1 transfered!
pete thompson, Rapagnano, Italy