December 30I have sent a letter to Thomson about the way my partner and I were treated in Hurracane Wilma. We are still awaiting a response. We were due to fly home on the Thursday that Wilma was starting to hit. We got moved to a gym, then moved again to a school in the middle of nowhere with a baseball bat to defend ourshelves, no food or water no armed guards - Debbie Luke, Conwy, North Wales
December 1
My first e-mail of October 25 is included on the website. This e-mail is to let you and your readers know I got all my money back. At Opodo a helpful woman told me that as our through tickets from London City Airport to Cancun via Schiphol involved flying with two different airlines (KLM and Martinair) so they were subject to separate rules. Even though each leg of the journey was individually described as non-cancellable and non-refundable, we got back the flight costs bar £75 each. Opodo also waived their £10 per person admin fee. The hotels in Mexico are in the process of refunding money for the bookings I made. I could not get a refund of the cost of seat upgrades booked with Martinair, so I claimed that cost on my travel insurance plus the £75 each for the flights we still had to pay. They sent me back a cheque without quibbling. In the meantime we had a relaxing week in Egypt. Clive Reffell, London
November 28
Further to Mr Metcalfe's statement we too flew out to Mexico and were caught up in the Wilma evacuation. We flew out with Thomas Cook. The holiday cost us almost £6,000 for two weeks of which we had two days. We were initially offered £1,500 and told to put in writing our complaints, which we did. During the evacuation my daughter, who is a vegetarian, was left without food from 3am one morning to landing at 7pm the following day. We documented all our issues and "as a good will gesture" they have offered £35 extra. We will never use Thomas Cook again. The hurricane was a natural disaster but our holiday was ruined by Thomas Cook's handling of the situation. Dianne Taylor, Lincoln
November 11
I have an all inclusive holiday booked to Cancun departing on December 17 with Thomas Cook, staying at the Blue Bay Club. They are offering alternative holidays for departures until the December 16. There is no beach there, no entertainment and the hotel isn't due to reopen until the December 20. What we can do? Philip Thomas, Lancashire
The response from Thomas Cook: Thomas Cook can confirm that it has been advised that the Blue Bay Club in Cancun will reopen on December 20. Thomas Cook is currently working hard to source an alternative property for the Times Online reader who is due to depart on December 17 and will be contacting the customer concerned as soon as possible to advise them of the new hotel.
The alternative hotel that is offered will be of an equal standard and there will not be an amendment fee or an increase in the price. Should the alternative hotel offered be cheaper than the Blue Bay Club, a refund will be given for the difference. Should the alternative hotel not be accepted a full refund will be given.
November 7
I booked flights with Ebookers to Miami with Virgin Atlantic. Ebookers has refused to change my date of travel owing to Hurricane Wilma, while the Virgin Atlantic website was offering all passengers flying to Miami a refund or change of date. As I no longer want to go, my only option was to cancel my flights and lose my money. Stephanie Howel, London
November 4
